Handling Difficult Conversations: A Must-Have Skill for Every Manager
Sep 11, 2025
“Honest disagreement is often a good sign of progress.” — Mahatma Gandhi
Let’s be real — no one loves tough conversations. Whether it’s addressing underperformance, navigating conflict, or delivering feedback, the discomfort is real. But here’s the thing: avoiding these conversations costs more than a few awkward moments.
According to research by the Society for Human Resource Management (SHRM), managers who effectively handle difficult conversations reduce employee turnover by 27%. That’s a major win — not just for retention, but for building trust and accountability within teams.
Why It Matters:
Tough talks are where real leadership shows up. When handled with empathy and clarity, these conversations build safety, align expectations, and move people forward — even when it’s uncomfortable.
Here’s a simple 5-step guide to approaching any difficult conversation:
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Prepare, don’t wing it. Know your key message and desired outcome.
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Lead with curiosity. Ask, don’t assume. Invite their perspective.
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Stay calm and clear. Keep emotions in check and language specific.
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Focus on solutions. Don’t dwell — explore what’s next.
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Follow up. Reinforce accountability and show continued support.
Managers who lean into these moments with empathy and structure create a culture where people feel heard — and challenged in the best way.
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